Accident and Emergency Department (A&E)

What is considered to be an emergency?

Acute accident or illness, for example: 

• Acute chest pain
• Confusion, hard to get in contact with
• Fractures
• Head injuries such as skull fractures
• Major bleeding
• Severe breathing difficulties 
• Severe acute headache
• Severe abdominal pain 
• Unconsciousness

Phone 112 if you are in an emergency

Phone the emergency number 112 when there is a danger to your or someone else's life, such as if you have been involved in a major accident, experience acute breathing difficulties, massive bleeding or chest pain. An ambulance will be sent if you or someone who is ills needs urgent care at an accidents and emergency department.

Phone 1177 in the event of a minor accident or illness

Always contact 1177 helpline for advice and referral to the right form of care which can be either a health care centre (vårdcentral, jourcentral) or an accident and emergency department (akutmottagning). By contacting 1177 you get the right help based on your medical care needs.

You come to us if you experience acute problems or have been involved in a serious accident. There is one entrance for adults and one for children, 0-18 years. Always call 112 for urgent problems and acute medical difficulties or 1177 for advice and referral to the right form of care before you visit us. Sometimes patients are referred to us from other wards or health care centers.

Are you in need of an interpreter?

If you have difficulty understanding or speaking Swedish, you can ask for the help of an interpreter when registering at the reception. This also applies if you have a hearing impairment, visual impairment or deaf blindness and need an interpreter.

Interpretation into my language (1177.se)

Interpretation for patients with hearing or visibility impairments (vgregion.se) (the information on this page is written in Swedish)

Register when you get here

When you come to us for your visit, you register at the reception. You can pay for your visit by card or by invoice. A visit to a hospital normally costs SEK 300, but this depends, among other things, on which country you come from.

Healthcare in Sweden if you come from another country (1177.se)

Accompanying

When visiting the Accidents and Emergency Department only one (1) person is allowed to accompany the patient. This is to avoid overcrowding in the Accidents and Emergency Department premises. Exceptions can be made, but this must be cleared by the staff upon arrival.

Waiting time at the Accidents and Emergency  

When you arrive at the Accidents and Emergency department, we will make an assessment. We do this to determine who is most seriously ill and cannot wait, and who can nevertheless wait without any medical risk. For minor ailments, you may be referred to a health care center or home.

The waiting time varies depending on the number of patients as well as depending on day in the week and time of the day. We always attend to the patients that is assessed to be most serious and it is difficult to specify how long it will take until you can see a doctor.

During the summer months of June, July, and August, with many long-distance summer guests in the region, you may be referred to a health care center for minor ailments who can guide you to the right form of care.

Make sure you understand

When you see a doctor or meet other healthcare professionals, it is important that you understand what is being said and what it means, for example how to take medicines. The most important thing you can ask to have written down.

Bring the following with you to the Accidents and Emergency department:

• Photo identification. If you cannot provide identification, you are still entitled to certain care.
• LMA-card if you are an asylum seeker.
• A list of the medications you are taking
• Your medications that you may need during the visit and for any further care
• If applicable/needed:
  • Högkostnadsskyddskort (high-cost reimbursement scheme)
• mobile and mobile charger